MSPs – Facilitating the growth of SMEs

More and More Small and Medium Enterprises (SMEs) are opting out of traditional in-house IT and collaborating with Managed Service Providers (MSPs) for their IT needs.

by Varishtha Team

18/02/2020


In today’s business environment, technology plays a bigger role than ever before. A sound IT Infrastructure is required for the functioning of every aspect of an organization. However, access to the right infrastructure, along with the right IT personnel is not something every SME can attain. This is where MSPs come into the picture.

MSPs provide end-to-end IT consultancy and services to an organization. This includes assessment and implementation of appropriate infrastructure, proactive monitoring of IT health, and constant remote or on-site support.

Why should SMEs opt for Managed Services?

Cost Reduction
According to Dubai SME, a division of the Department of Economic Development (DED), while 95% of the total enterprise population in the UAE is accounted for by SMEs, the overall productivity of SMEs is quite low. One of the main reasons for this is due to limited Information and Communication Technology (ICT) adoption by companies. A factor that affects this could be the associated costs.

For SMEs, there is always a trade-off between access to state-of-the-art IT Infrastructure and Staff, and the relative costs associated with it. By employing MSPs to take care of their IT needs, SMEs have the option to exploit the best of technology available without having to compromise on low cost. MSPs work on a fee/subscription method, enabling SMEs to have a certain idea of what their IT expenses are going to be, with very little room for surprise costs.

Access to Best Talent and Technologies
With MSPs, SMEs no longer have to invest time and money into hiring the best talent. In fact, finding appropriate staff can be quite a lengthy and capital-intensive procedure for SMEs, which a lot of them are unable to do. MSPs not only provide an avenue to an adept IT team, but they’re also able to solve another challenge for SMEs – Infrastructure.

SMEs do not have the resources to consult with individual vendors for infrastructure and supplementary software. MSP’s become a one stop shop who can cater to this. Technology is also ever evolving, and MSPs have the skills the discover and implement new appropriate tech at ease, adding to SMEs efficiency and productivity.

Increased Security and Reduced Risks
Unfortunately, with the evolution of technology, there has also been an increase in the number of security breaches and cybercrimes reported among organizations. Any system downtime can have a detrimental impact on SMEs business goals.

By SMEs ‘Outsourcing the IT’ to MSPs, they can handle any issues more efficiently due to their dedicated experience. MSPs also consistently monitor the IT of their clients, and often prevent IT incidents, as compared to fixing them after they have happened (more proactive than reactive).

Final Thoughts

With the way technology is changing and with the evolution of disruptive technologies coming up like Robotic Process Automation (RPA) and Internet of Things (IOT), it is imperative for organizations, especially SMEs, to be able to maintain their competitive edge.

MSP’s assist SMEs in achieving their objectives by helping them focus on what matters: customer satisfaction and the bottom line. MSPs are no longer just IT providers to SMEs, they are partners.